Quality, Standards & Service
At COE, we are committed to maintaining the highest possible quality in every service we provide to our clients. Below are statements of intent regarding Standards of Practice that, as a company, we adhere to:
Terms and Conditions of Sale
A copy of COE's Terms & Conditions of Sale may be found
Here
WEEE Policy
To comply with the Waste Electrical and Electronic Equipment Regulations 2006 (WEEE) COE Ltd provide a take back process to cover treatment, recovery and environmentally sound disposal of all electrical and electronic equipment (EEE) sold to business customers on or after 1st Jan 2006. The following service is provided free of charge:
COE Ltd will provide end of life recycling for its products purchased since 1st Jan 2006. When buying new WEEE product from COE Ltd, COE will take back and recycle any historic WEEE product when the product purchased is intended to replace historic WEEE, which is of equivalent type or fulfils the same function as the new product. This is provided on a 1 for 1 basis.
WEEE
If you have purchased EEE from COE Ltd since 1st Jan 2006 which has come to the end of its useful life please do not dispose of this in your commercial waste. COE Ltd will take back WEEE products.
If you have COE products to return please speak to your COE Sales Representive who will be able to arrange for the goods to be returned. Please note only authorised WEEE returns will be accepted.
Historical WEEE – Purchased before 1st Jan 2006.
COE Ltd is not obliged to collect COE branded historical WEEE that has come to the end of its useful life unless it is being replaced with new COE equipment. This WEEE should be disposed of by the owner who should ensure proper treatment and recycling measures. It should not be disposed of in landfill. If you would like COE Ltd to dispose of such historical WEEE then COE Ltd may consider this but a WEEE administration fee would apply.
A copy of COE's WEEE Certification may be found
Here
Below is a statement by our CEO, Ian Jefferson, outlining COE's targets for providing quality in our activities:
''COE Ltd is committed to delivering customer satisfaction, in terms of both product and service. We apply the latest technologies and techniques where state of the art equipment is used to enable us to deliver cost effective solutions to our customers.
Understanding our customer requirements enables us to provide the quality of service and support which will enable the three prime elements of any successful project:
Delivery: on time - to specification - within budget.
We consider the needs of the environment and develop and review all working practices and processes to ensure they comply with ISO 9001:2000 requirements; this enables us to continually improve the effectiveness of the quality management system. The quality policy will be reviewed periodically.
All staff, both established and incoming, are trained in the objectives and commitment to the quality standards required to enable them to carry out their duties in an effective manner.
We are dedicated to establishing a work culture and ethic which rewards and motivates all staff to contribute positively to continual improvement at all levels.''
Ian Jefferson
Chief Executive, COE Group PLC
12 March, 2009
